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Catch up on Guru’s Key Takeaways

Catch up on Guru’s Key Takeaways

Didn't make it to AAM? No worries, here are our ideas for museum visitor experiences from AAM conference.

We loved meeting everyone at AAM this year and sharing our augmented reality, app platform, and CMS. If you didn’t make it to the conference, here’s a recap of what we showed—and what we heard from museum colleagues on the floor.

Two attendees at Guru's booth 845 aim a tablet at a large Venetian canal print, beside QR code signs and a laptop showing the CMS.
AAM goers experience augmented reality at our booth.
Booth table with a monitor demoing a marine debris scavenger hunt checklist and a tablet showing exhibitions, AR and audio tour rows, candy scattered nearby.
New features, new user interface, and a live CMS on view for attendees.

For Guru, the most exciting part wasn’t a single “new” technology. It was how museum leaders are connecting values, visitor needs, and digital strategy into experiences that feel human, credible, and truly worth the visit.

Here are the trends we heard repeatedly—and the ideas we’re bringing forward into the work we do with museum partners.

  1. “Mobile-first” is increasingly “mission-first”

    AAM conversations around digital strategy kept circling back to a simple reality: the visitor journey is already mobile—even when the museum experience isn’t.

    We heard lots of momentum around:

    • Mobile-first wayfinding and planning

    • Multilingual access

    • Experiences designed for short attention windows and deep-dive exploration

    • Digital tools that support staff goals (not add new burdens)

    Co-creation and consultation aren’t “nice to haves”—they’re increasingly the baseline for credible storytelling, especially for lived experience and community history.

  2. Maps are becoming interpretive experiences, not just directions.

    Wayfinding is evolving. More museums are treating maps as:

    • A narrative device (“choose your own path”)

    • A curiosity engine (“what’s nearby that matches what I love?”)

    • A tool for confidence and belonging (“I know where I am; I feel welcome here.”)

    Maps can be functional and interpretive. When they’re designed with intention, they don’t just help visitors get from A to B—they help them feel oriented, invited, and more connected to the stories unfolding around them.

  3. Layered storytelling is winning: QR + AR + virtual + on-site, working together

    A big takeaway from AAM 2025 is that museums aren’t choosing one format anymore. They’re stacking formats to meet visitors where they are:

    • Virtual tours and online experiences that spark interest before a visit (or serve remote audiences)

    • AR moments that add wonder without replacing the artifact

    • “Small but meaningful” digital layers like QR codes that open deeper context on demand

    This isn’t about flashy tech. It’s about giving visitors choices—and letting them control depth, pace, and format.

If your museum is thinking about what’s next—refreshing a visitor app, launching wayfinding, adding multilingual tours, experimenting with AR, or exploring safe AI interpretation—these AAM themes offer a strong roadmap.


See how Guru is different

Two desktop monitors showing the Guru CMS: an items grid of artworks and the edit screen for Bouguereau's The Young Shepherdess.
Our Proprietary CMS and Custom User-Generated Content make sharing your story and your visitors’ stories impactful and easy.
Three desktop mockups of The Culture hip hop archive: title landing page, a prompt to contribute your story, and a filterable archive carousel.

Learn more about our museum solutions


A conference attendee at Guru's AAM booth holds a tablet up to a framed painting to trigger an AR experience, beside QR code signs and phone demos.

Curious how these work? Try an AR experience yourself

Download on the App Store badge linking to the San Diego Museum of Art app so readers can try its AR carousel experiences.
Get it on Google Play badge linking to the San Diego Museum of Art app download.
  1. Download the SDMA app

  2. Swipe through the AR carousel until you find Morning News or Blue Space

  3. Tap "Launch AR" then follow the prompts and enjoy!

Impressionist painting of hat-wearing commuters crowded together reading newspapers including The New York Times, the trigger image for the Morning News AR.
All AR trigger images are copyright of SDMA.
Abstract oil painting of overlapping fan-shaped petals in deep blue and cream, signed Kupka, serving as the trigger image to launch the AR experience.
All AR trigger images are copyright of SDMA.

If you’re curious what’s possible out of the box, our features page walks through the tools museums use most for visitor engagement and operations. Or check out some of our other articles on these subjects:

YOUR Visitor Experience. YOUR Way.

In-Gallery with Guru

Our New Mapping System Will Blow You Away

Wondering what Guru could do for your museum?

Get in touch—we’re always happy to talk through ideas, no pressure attached.

More Insights from Our Team

Behind the scenes of how we turn museum stories into interactive, accessible experiences - plus what we’re learning along the way